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Manager of Event Services - Renaissance Indian Wells Resort & Spa - (19168822)

Company: Marriott International, Inc.
Location: Hemet
Posted on: January 12, 2020

Job Description:

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldnt find in a travel guide. If this sounds like you, youre in the right place. Youve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it''s a place to discover, a place in the world with style like yours. Thats why were not just looking for anyone. Were looking for someone like you. The Renaissance Indian Wells Resort & Spa, located at 44400 Indian Wells Lane, Indian Wells, California, 92210 is currently hiring a Manager of Event Services. Manager of Event Services : Assists in supervising team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. Communicates performance expectations and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Event Services Operations Ensures Red Coat program is in place in accordance with Catering Event Service minimum standard. Delegates tasks to ensure room sets are on time and meet Event Service Standards. Manages departmental inventories and assets including par levels and maintenance of equipment. Projects supply needs for the department (e.g., pads, pens, candy jars, bottled water/water pitchers). Ensures candy rotation on all meeting room sets (if applicable). Establishes consistent standards for regular meeting room sets and VIP meeting room sets. Conducts function room inspections prior to each function to ensure the room is set according to specifications. Maintains cleanliness and sanitation standards in all banquet operation areas. Coordinates routine maintenance to ensure a quality meeting facility. Acts as a liaison between Banquets, Event Planning, Event Delivery teams and the group contact throughout the event. Coordinates the necessary departments to maintain the meeting room standards. Reviews the Diary weekly to ensure space maximization. Ensures function rooms are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. Providing Exceptional Customer Service Makes presence known to customer at all times. Stays available to solve problems and/or suggest alternatives to previous arrangements. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Conducting Human Resources Activities Sets service goals for event service supervisors and employees in order to achieve Event Planner satisfaction goals. Ensures employees understand expectations and parameters. Attends and participates in all pertinent meetings. Leads shifts and actively participates in the servicing of events. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Conducts monthly department meetings with Event Service staff. Schedules employees to ensure shift coverage and meet business demands and productivity goals; critiques any variances. To submit your application for this job, please go to: https://jobs.marriott.com/marriott/jobs/19168822?%3Flang=en-us/ Additional Location - Indian Wells, California; Palm Desert, California; La Quinta, California; Rancho Mirage, California; Palm Springs, California Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Hemet , Manager of Event Services - Renaissance Indian Wells Resort & Spa - (19168822), Executive , Hemet, California

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