Laundry Manager - Marriott Hotels - (21090911)
Company: Marriott International, Inc.
Posted on: November 22, 2021
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The JW Marriott Desert Springs Resort & Spa, located at 74-855
Country Club Dr, Palm Desert, California , 92260 is currently
hiring a Laundry Manager.
Responsible for hotel laundry daily operations and services.
Position directs and works with employees to wash, dry and iron
linen for both guest rooms and Food and Beverage/Culinary
Department within existing time constraints. Maintains a safe and
clean work environment. Position strives to ensure guest and
employee satisfaction while maximizing the department financial
Education and Experience
High school diploma or GED; 2 years experience in the laundry,
housekeeping, or related professional area.
CORE WORK ACTIVITIES
Managing Department Operations and Budgets
Managing day-to-day operations, ensuring the quality, standards and
meeting the expectations of the customers on a daily basis.
Supervising and managing employees. Managing all day-to-day
operations. Understanding employee positions well enough to perform
duties in employees'' absence.
Communicating the importance of safety procedures, detailing
procedure codes, ensuring employee understanding of safety codes,
monitoring processes and procedures related to safety.
Comprehends budgets, operating statements and payroll progress
reports as needed to assist in the financial management of
Ensures consistent workflow to minimize peaks and valleys in
Brings issues to the attention of the department manager and Human
Resources as necessary.
Using relevant information and individual judgment to determine
whether events or processes comply with laws, regulations, or
Supervises daily Laundry shift operations and ensures compliance
with all policies, standards and procedures.
Ordering and managing necessary supplies. Ensuring workers have
supplies, equipment, tools, and uniforms necessary to do their
Orders cleaning supplies and uniforms within budget.
Understands the impact of departments operations on the overall
hotel financial goals and objectives and manages to achieve or
exceed budgeted goals.
Participates in the management of departments controllable expenses
to achieve or exceed budgeted goals.
Works effectively with the Engineering department on Laundry
equipment maintenance needs.
Participates in departmental meetings and continually communicates
a clear and consistent message regarding the departmental goals to
produce desired results.
Operates all department equipment as necessary and reports
Develops, maintains and uses effective back-up plans for
Evaluates and implements new techniques, supplies and
Leading Discipline Teams
Ensuring and maintaining the productivity level of employees.
Utilizing interpersonal and communication skills to lead,
influence, and encourage others; advocates sound financial/business
decision making; demonstrates honesty/integrity; leads by
Encouraging and building mutual trust, respect, and cooperation
among team members.
Establishes and maintains open, collaborative relationships with
employees and ensures employees do the same within the team.
Providing and Ensuring Exceptional Customer Service
Providing services that are above and beyond for customer
satisfaction and retention.
Improving service by communicating and assisting individuals to
understand guest needs, providing guidance, feedback, and
individual coaching when needed.
Sets a positive example for guest relations.
Empowers employees to provide excellent customer service.
Managing and Conducting Human Resources Activities
Ensuring employee success and event success recognitions are taking
place in all shifts.
Identifying the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
Recruiting, interviewing, selecting, hiring, and promoting
employees in the organization.
Supervises staffing levels to ensure that operational needs and
financial objectives are met.
Effectively schedules employees to business demands and tracks
employee time and attendance.
Solicits employee feedback, utilizes an open door policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
Manages employee progressive discipline procedures.
Manages the employee performance appraisal process.
Ensures hotel policies are administered fairly and consistently,
disciplinary procedures and documentation are completed according
to Standard and Local Operating Procedures (SOPs and LSOPs) and
support the Peer Review Process.
Celebrates successes and publicly recognizes the contributions of
team members; ensures employee recognition is taking place on all
Apply now at :
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people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Inc., Hemet , Laundry Manager - Marriott Hotels - (21090911), Executive , Hemet, California
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