Store Manager
Company: Money Mart Financial Services
Location: Hemet
Posted on: July 27, 2022
Job Description:
Company DescriptionMomentum Financial Services Group, formerly
Money Mart Financial Services is a leading provider of financial
services in North America. For 40 years we've been committed to
providing financial solutions that meet the evolving needs of
consumers and business owners. Backed by a retail network of over
500 locations and robust digital and mobile platforms, we provide
access to cash and related products to help our customers achieve
their goals. We operate retail locations in local communities and
cities across Canada under the Money Mart - brand and in Quebec as
Insta Cheques - and in United States as Money Mart - and The Check
Cashing Store -.Our highly skilled workforce puts customers first
in everything we do. We serve millions of people annually with
diverse and innovative financial products and services. Through
this ever-evolving suite of services, we empower customers to
manage their finances and improve their lives. Wherever customers
are on their financial journey, Momentum Financial Services Group
provides solutions.We believe in giving back to the communities
where we live and work. With the generous support of our customers
and staff, we proudly contribute annually to charities and
non-profit organizations, along with using our time and talent to
serve in local communities throughout Canada and the United States.
We are looking for aspiring, passionate people who are dedicated to
understanding and providing our customers with the right financial
solutions utilizing a growing menu of products and services. We
embrace diversity and offer a fast-paced work environment.Job
DescriptionWhat do you do?The Store Manager is responsible for
overseeing store operations. This includes but is not limited to
recruitment, talent management, coaching, training, & compliance.
Store Managers are ultimately accountable for their store financial
performance, customer satisfaction and product
quality.Duties/ResponsibilitiesPurpose: Overall management of a
Financial Services store location.Customer Satisfaction
- Provide and ensure quality Customer Service is consistently
delivered to handle and resolve all customer issues at store level
and if necessary get DM involved.
- Cross-selling additional products to all customers
- Respond to customer complaints and ensure resolution.Store
Operations
- Ensure store appearance is maintained in adherence to company
standards.
- Ensure proper transaction procedures are being followed.
- Adhere to and ensure proper operational policy/procedures are
followed.
- Adhere to and ensure proper Security and Loss Prevention
policy/procedures are followed.
- Maintain, and reinforce all audit/compliance policy/procedure
regarding cash handling, inventory (negotiables), security and
service standards.
- Achieve continuous, measurable improvement of audit results
throughout the fiscal year.
- Coordinate and carry out chargeback/collection activity and
complete all collection related tasks assigned by the Collections
and/or Store Liasion.
- Protect and manage company assets including the safety of
employees.Human Resources Management
- Recruit, train and develop sufficient staff to meet operating
objectives and schedule staff meet operational objectives.
- Provide continual supervision, employee feedback, progressive
discipline to staff. Documents performance through the active use
of the Managers Notebook as well timely and accurate talent
management reviews.
- Provide timely and accurate performance appraisals to staff and
ensure succession plans are in place.
- Ensure staff is trained and developed in adherence to company
standards.
- Promote a team atmosphere by training, coaching and motivating
staff.
- Manage performance by providing ongoing feedback and discipline
to staff when needed.
- Communicate company expectations to store personnel by word and
action.
- Holds regular staff meetings and posts meeting minutes as per
region requirements.Financial Management
- Ensure financial goals/targets are met for the store.
- Meet or exceed quarterly revenue and EBITDA targets through the
fiscal year and to review quarterly earning statements to ensure
corrective action is taken when operating targets are not being
met.
- Maintain proper accounting procedures and ensure all reporting
is completed in a timely fashion.
- Ensure costs are minimized and profits are maximized.
- Review monthly earnings statements to ensure corrective action
is taken when operating targets are not met.
- Maximize productivity and sales through marketing, customer
service, payroll management, and daily operational cost
control.
- Effectively manage the performance of all staff through the
active use of audit and financial reports.
- Maximize productivity and sales through marketing, customer
service, payroll management, and daily operational cost
control.
- Prepare, submit, and recommend annual operating plans for the
store.
- Maintain proper accounting procedures and ensure all reporting
is completed in a timely fashion.
- Maintain cash and inventory accuracy/controls and effectively
control cash variances.
- Effectively manage the collections process, including research,
follow-up, documentation, and adherence to collection laws. (If
applicable)Marketing
- Drive revenue through the implementation of company-wide
marketing plans and execution of national promotions as well as
through Accounts and/ or Tax Partnerships and other local area
marketing efforts.
- Monitor marketing trends and report findings to the Area
Manager/District Manager.
- Identify and evaluate local competitors and report findings to
the Area Manager/District Manager and develop and implement tactics
to compete successfully against them. Community Relations
- Develop a network of contacts within your local community.
- Effectively participate in national or locally sponsored
community events as directed.Complete all tasks as directed by the
Area/District Manager.QualificationsEducation
- High School Diploma or a mixture of education and
experienceExperience
- 1-2 years previous management experience, successful completion
of the company's Management Development Course and CSR Coach
WorkshopSkills
- Ability to read/interpret financial and metric reports.
- Basic meeting facilitation and group presentation skills.
- Solid interview & development skills with a strong sales and
customer service focus.
- Self-starter, excellent interpersonal and communication skills,
ability to train, motivate and lead.
- Organized, flexible, analytical and creative, ability to
multitask.Additional InformationWe invest in our employees, and
offer extensive training, and development programs to set you up
for future success. If we sound like a fit and you're ready to
start an exciting career with an organization that encourages
employee growth, apply today! We look for bright, energetic,
motivated individuals who are interested in learning and developing
their career.All your information will be kept confidential
according to EEO guidelines.
Keywords: Money Mart Financial Services, Hemet , Store Manager, Executive , Hemet, California
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