Senior Manager, Meetings and Special Events - The Ritz-Carlton, Rancho Mirage - Ritz-Carlton, Rancho

Company: Marriott International, Inc.
Location: Hemet
Posted on: November 19, 2019

Job Description:

Heres To Your Journey with The Ritz-Carlton At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton. The Ritz-Carlton, Rancho Mirage located at 68900 Frank Sintra Drive, Rancho Mirage, CA 92270 is currently hiring a Senior Manager, Meetings and Special Events - The Ritz-Carlton, Rancho Mirage. Responsibilities include: JOB SUMMARY Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years of experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Meetings and Special Events Operations and Budgets Researches and analyzes new products, pricing and services of competition. Apprises property of all groups that will impact property operations. Executes event management strategy that is aligned with the companys business strategy and leads its execution. Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards. Managing Profitability Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed. Creates opportunities to upsell during event planning. Manages department controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Ensures employees understand expectations and parameters. Strives to improve service performance. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Observes service behaviors of employees and provides feedback to individuals. Monitors progress and leads discussion with staff each period. Participates in the development and implementation of corrective action plans. Attends and participates in all pertinent meetings. Reviews staffing levels to ensure that guest service and operational needs are met. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19129961?%3Flang=en-us Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. https://www.facebook.com/marriottjobsandcareers http://www.twitter.com/marriottcareers http://www.linkedin.com/company/marriott-international http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Inc., Hemet , Senior Manager, Meetings and Special Events - The Ritz-Carlton, Rancho Mirage - Ritz-Carlton, Rancho, Executive , Hemet, California