Clinical Support Rep-Cancer
Company: Loma Linda University Health
Location: Beaumont
Posted on: January 21, 2023
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Job Description:
- BB: Cancer Clinic - (Full-Time, Day Shift) -
Our mission is to continue the teaching and healing ministry of
Jesus Christ. Our core values are compassion, excellence, humility,
integrity, justice, teamwork and wholeness.
The Clinical Support Representative Cancer welcomes patients into
the Medical and Surgical Oncology Clinics and registers patients as
they arrive. Greets each patient and visitor with eye contact, a
smile and a friendly demeanor. Verifies patient demographic,
obtains insurance and guarantor information, ensures necessary
paperwork is signed and up to date, arrives patients in computer
system for their appointments and releases lab work orders as
necessary. Maintains patient and employee confidentiality in
accordance with regulatory standards and hospital policy. Provides
information and directs patients to appropriate clinic lobby as
they wait for service, e.g., blood draws, physician or nurse
practitioner appointment, service from dietitian or social work,
treatment in the infusion center. Makes rounds through the lobbies
frequently throughout the day to ensure a safe and clean
environment is maintained, e.g., walkways are clutter free,
restrooms are clean. Notifies Environmental Services (ES) when
there is a need for service. Observes visitor traffic flow and
remains alert to unusual or suspicious behavior and inappropriate
or threating conversations. Reports observations immediately to the
person in charge. Recognizes potentially dangerous social
situations with visitors, patients and families and calls security
when needed to assist with crowd control or to de-escalate tense
situations. Contributes to a work environment of caring and
cooperation among a culturally diverse workforce and patient and
visitor population. Utilizes effective interpersonal skills to
maximize excellence in customer service. Follows service excellence
best practices to achieve exceptional customer satisfaction and
patient experience. Demonstrates effective service recovery
methodologies and resolves issues expressed from dissatisfied
customers in a timely manner. Seeks assistance from leadership when
needed. Performs other duties as needed.
High School Diploma or GED required. Associate degree preferred.
Minimum one-year experience in customer service or related field
required, preferably in a healthcare setting.
Able to read, write legibly and speak in English (and Spanish
preferred) with professional quality; use computer, printer and
software programs necessary to the position, e.g., Microsoft
Office, Outlook, electronic event reporting program, established
organization electronic medical record. Operate and troubleshoot
basic office equipment required for the position. Able to relate
and communicate positively, effectively, and professionally with
others; work calmly and respond courteously when under pressure;
collaborate and accept direction. Able to manage multiple
assignments effectively; organize and prioritize workload; problem
solve; recall information with accuracy; pay close attention to
detail; work independently with minimal supervision. Able; hear
sufficiently for general conversation in person and on the
telephone and identify and distinguish various sounds associated
with the workplace. See adequately to read computer screens,
medical records and written documents necessary to position.
Additional Information
Compensation
US Dollar (USD)
17.06
US Dollar (USD)
21.3
Keywords: Loma Linda University Health, Hemet , Clinical Support Rep-Cancer, Healthcare , Beaumont, California
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