Integrated Customer Services Supervisor

Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025

Job Description:

A company is looking for an ICS Supervisor.
Key Responsibilities

Ensure the Integrated Customer Service team meets deliverables through coaching and mentoring
Manage escalations and provide final support for the ICS team and customers
Monitor staff performance, conduct quality assurance activities, and guide professional development

Required Qualifications

4+ years of experience in customer service and/or data entry
Proficient in Microsoft Office applications
Strong organizational skills with a resourceful and energetic approach
Ability to work flexible hours and in a fast-paced team environment
Bilingual in English/Spanish is a plus

Keywords: VirtualVocations, Hemet , Integrated Customer Services Supervisor, Hospitality & Tourism , Vista, California

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