Retail Associate Manager, Bilingual - Spanish
Company: T-Mobile
Location: Los Angeles
Posted on: May 2, 2024
|
|
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Retail Associate Manager works in partnership with the Store
Manager to lead and develop the store team in order to deliver
T-Mobile's aspirations of earning a place in our customer's hearts
and Mobile Expert success.Job Responsibilities:
* Responsible for infusing every store's Mobile Experts with a
passion for T-Mobile's Manifesto by thoroughly orienting and
grounding them to a standard of Loving Our Customers.
* Ensure that every need the customer has when coming into the
store is met and that employees' build the customer's confidence by
making their experience comfortable, simple and by solving the
whole problem.
* Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used in development, training
& coaching conversations.
* Effectively manage customer wait time. Keep current on products,
services and promotions.
* Lead by example, staying up to date on the latest products,
services, training and leadership best practices to remain an
expert resource to the team. Interact directly with Mobile Experts
to ensure they meet and/or exceed defined, monthly success
measurements completing assigned training on time.
* Assist in maintaining the quality of the overall store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices current. Assist in the execution of Retail
Methods & Procedures.
* Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
Education:
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
California Pay Range : $47,653.13 - $64,471.88The pay range above
is the general base pay range for a successful candidate in the
state listed. The successful candidate's actual pay will be based
on various factors, such as work location, qualifications, and
experience, so the actual starting pay may be above or below this
range. At T-Mobile, employees in regular, non-temporary roles are
eligible for an annual bonus or periodic sales incentive or bonus,
based on their role. Most Corporate employees are eligible for a
year-end bonus based on company and/or individual performance and
which is set at a percentage of the employee's eligible earnings in
the prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance, while
Retail and Business Sales roles are eligible for monthly or
quarterly sales incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant.At
T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our
benefits evolve to meet the needs of our team members. Full and
part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering---medical, dental and vision
insurance, a flexible spending account, 401(k), employee
stock---grants, employee stock purchase---plan, paid time off and
up to paid 12 holidays - which total about 4 weeks for new
full-time employees and about---2.5 weeks for new
part-time---employees annually - paid parental and family
leave,---family building benefits, back-up care, enhanced family
support, childcare subsidy,---tuition---assistance, college
coaching, short and long term disability, voluntary AD&D
coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care
insurance. We don't stop there- eligible employees can receive
mobile service & home internet discounts, pet insurance, and access
to commuter and transit programs! To learn about T-Mobile's amazing
benefits,---check out---.--- Never stop growing!T-Mobile doesn't
have a corporate ladder-it's more like a jungle gym of
possibilities! We love helping our employees grow in their careers,
because it's that shared drive to aim high that drives our business
and our culture forward.T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Hemet , Retail Associate Manager, Bilingual - Spanish, IT / Software / Systems , Los Angeles, California
Click
here to apply!
|