Family Advocate

SUMMARY:

The Family Advocate assists in providing TANF related services to Native American Families with emphasis on the attainment of self-sufficiency. The Family Advocate performs varied technical work including, but not limited to: case management and eligibility for all case types; development and oversight of program activities; provides support to families at the Mountain sites; ensures compliance with TANF regulatory guidelines while maintaining strict client confidentiality.

DUTIES AND RESPONISIBILITIES:

Although other duties may be assigned, the essential duties include the following:

• Interview applicants and determine eligibility for TANF assistance and services. Collect required financial/eligibility documents and explains to applicants/recipients their legal rights and responsibilities. Reviews client's documents for completeness and accuracy.
• Interpret policy and requirements to determine eligibility and make recommendations for services.
• Compute and process all TANF payments for an assigned caseload.
• Maintain case records and documents.
• Develops work plans, monitors work activities, educational/vocational goals and barrier removal for participants.
• Corresponds with outside agencies, organizations, schools, etc., for verification purposes.
• Enter data into Rite Track.
• Develops relationships with community partners. Conducts outreach activities at community events and locates local resources for participants.
• Provides participants with referrals for support services, outside/community resources, assessment appointments, educational and work experience programs, etc.
• Facilitate, attend, coordinate, budget, monitor and develop reports for events and workshops that are directly related to: employment and educational goals for TANF clients; prevention activities for the at-risk service population; and community presentations and outreach.
• Advocates for clients, maintains customer service and positive public relations.
• Perform all other additional duties as required or assigned.

EDUCATION:

Any (1) option applies as follows:

• High School Diploma + three (3) years work experience in a TANF related field.
• A.A. + two (2) years work experience in a TANF related field. Experience may be substituted for a degree.
• B.A./B.S. Degree preferred and some work experience.

EXPERIENCE:

• A high school diploma, AND, three (3) years of progressively responsible work experience in a recognized public or tribal social service agency, three (3) years of which included determining and continuing eligibility service needs in a county, state, federal or Tribal TANF social service agency.
• An associate of arts degree (A.A), AND, two (2) years of progressively responsible work experience in a recognized public or tribal social service agency, two (2) years of which included determining and continuing eligibility service needs in a county, state, federal or Tribal TANF social service agency.
• Bachelor of Art/Science (B.A./B.S.), from an accredited college or university preferred with related course work in human services, social work, or a related field recommended. Some work experience required

QUALIFICATIONS:

• Thorough knowledge of Federal, State and Tribal TANF regulations, policies, issues and client/program needs.
• Analyze, interpret and apply Tribal TANF policies and regulations to daily work.
• Collect and evaluate data, select alternatives, and formulate recommendations.
• Speak clearly and communicate effectively with staff, clients and the Native American community. Provides excellent customer service.
• Supervise, organize and manage an assigned client caseload.
• Knowledgeable in Microsoft Office programs, Rite Track, or other data entry systems.
• Ability to operate general office equipment.
• Must be able to generate reports, conduct home visits, compile case notes, etc.
• Ability to work with hard to serve clients and populations.
• Be aware of cultural sensitivity and historical trauma.

REQUIRED:

• CPR/First Aid and Medical Certificate. If needed, will provide training.
• Employee will be subject to unannounced alcohol and drug testing as a condition of continued employment.
• A current California Class C Drivers License.
• All applicants are required to complete the pre-screen Background Clearance and Drug Testing.
• Native American preferable and an Equal Opportunity Employer 25 U.S.C.S. 472 et. Seg.

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