The Technician diagnoses and repairs vehicles brought to the
dealership for service, emphasizing fixing the vehicle right the
first time, and performing work in an efficient manner. The
Technician reports to the Service Manager.
DUTIES AND RESPONSIBILITIES:
- Receive work assignments and completes work under
- Diagnose vehicle problems in a timely manner,
including test drives as necessary.
- Take car of customer’s vehicles-no smoking, no grease,
no radio, no personal errands,
keeping customer keys under
- Use appropriate diagnostic equipment as
- Call for assistance from Shop Foreman to aid with
difficult diagnostic problems after utilizing
(Shop manuals, Tech bulletins, Techline or online information).
* Collect all necessary information before requesting parts
(e.g., model year)
* Correctly use special tools and equipment provided by the
* Write complete and accurate descriptions of work done/cause of
problem on repair orders. Must be readable. Complete warranty
repair orders according to Manufacturer and Dealership policy,
including repair procedures and parts core policies.
- Notify Service Advisor of additional needed
work. Never suggest unneeded work.
- Communicate problems or delays to Dispatcher as
soon as observed.
* Road-test vehicles to quality-check work performed
* Return completed repair order to Dispatcher, placing keys in
correct location, and noting vehicle space number on key tag.
* Keep up-to-date on latest technical service bulletins,
- Follow safety rules and regulations.
- Use time ticket correctly and according to
- Keep shop area neat and clean and be able to
account for all dealership-owned tools at all times.
- Enroll in current technology training classes as
- Understand and follow federal, state and local
regulations such as those governing the disposal
of hazardous wastes. Follow dealership’s Injury
and Illness Prevention Program.
- Supervise work of any apprentice technicians as
High school diploma or the equivalent. Must be capable of
achieving manufacturer’s certificate
in specialized field. Ability to read and comprehend
instructions and information. General mechanical skills.
Valid driver’s license and a good driving record. Excellent manual
dexterity. Good judgment. Must have a professional appearance.
This is a physically demanding position. The Technician will
stand six to eight hours per shift, lift parts weighing up to 50
pounds several times during each shift, and use hoist and test
equipment as needed. S/he will stoop, kneel, crouch, crawl, reach,
handle, and feel. S/he will use hand and power tools. S/he will be
exposed to noise, vibration, dust, exhaust fumes, and other
hazardous and non-hazardous materials. Road-testing of
vehicles may be required. The Technician will be required to wear
dealership approved attire at all times.
This is not necessarily an exhaustive list of responsibilities,
skills, duties, requirements, efforts, or working conditions
associated with the job. While this list is intended to be an
accurate reflection of the current job, the dealership reserves the
right to revise the functions and duties of the job or to require
that additional or different tasks be performed when circumstances
change (i.e., emergencies, changes in personnel, work load, rush
jobs, or technological developments).