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SVP Operations

Company: KB Homes
Location: Wildomar
Posted on: June 6, 2021

Job Description:

About KB Home

KB Home (NYSE: KBH) is one of the largest and most recognized homebuilders in the United States and has been building quality homes for over 60 years. Today, KB Home operates in 38 markets across eight states, serving a wide array of buyer groups. What sets us apart is giving our customers the ability to personalize their homes from homesites and floor plans to cabinets and countertops, at a price that fits their needs. And as the first builder ever to make every home we build ENERGY STAR certified, KB Home is able to not only design thoughtful living spaces but ones that lower the cost of homeownership. We also work with our customers every step of the way, building strong personal relationships so they have a real partner in the homebuying process and the experience is as simple and easy as possible. Learn more about how we build homes built on relationships by visiting kbhome.com.

JOB SUMMARY: Set overall strategy and vision for the Construction, Customer Service and Purchasing teams by utilizing market knowledge and supporting current business plan. Meet or exceed all established operations goals to meet division business plan goals, while ensuring all company processes are followed and customer service standards are achieved. Manage and coordinate the operations teams to ensure they are set up for success through oversight of recruiting, training, retaining & developing successful employees.


Strategic Vision and Business Operation Goals - Establish weekly, monthly and quarterly operations goals in support of the Division business plan. Provide regular updates to senior leadership on operations goals in terms of the achievement/progress via community scorecard metrics or other tools. Review all relevant Division/Company reports to increase CSI and Cycle Time. Exhibit strong collaboration with all functional departments, including architecture and sales, to achieve operations and overall business goals. Strategic involvement in new community openings, and on-going community involvement. Provide leadership oversight and guidance with direct reports to achieve goals.

Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management on scorecard metrics. Establish performance goals for the operations departments and continuously monitor. Ensure direct reports are properly managing performance and development of operations personnel, including, but not limited to the completion of performance reviews, development plans for bench players, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports. Works with HR Compensation to ensure compensation plans are effective to attract and retain top talent.

Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on the KBedge Business Model and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices.

Customer Service - Ensure 100% customer satisfaction through excellent execution of the KBedge Business Model. Ensure all CSI (Customer Service Index) standards are followed. Lead by example in working with various other internal departments to resolve challenging customer service related issues timely. Ensure all prospects and existing customers are called on a regular basis. Must be knowledgeable of market, industry trends, competitors and demographics to be successful in setting overall operations and customer strategies.

Project Management - Conduct regular competitor and market analysis staying abreast of all market and industry trends and issues. Involved in special projects that may include land packages, product specification, house/lot design, options packages and any other relevant project that will increase profitability for the company.



  • High School degree or equivalent required
  • Four year College Degree preferred


  • Homebuilding, residential real estate, or related industry background required in a senior leadership level role
  • 10+ years of proven construction, customer service, and purchasing experience
  • 5+ years of prior multi-site or regional management experience
  • Strong customer service experience driving exemplary CSI/H2I Insight scores

Knowledge, Skills & Abilities

  • Strong experience in delivering high quality customer service programs.
  • Demonstrated leadership capabilities including strategic planning, motivating teams, employee development, and being results oriented.
  • Strong understanding of residential homebuilding construction, land acquisition and development, customer service and purchasing, knowledge of building codes and an understanding of government processes and procedures as they relate to residential homebuilding, architecture, and centralized scheduling.
  • Ability to maintain professional partnerships with trade partners is key
  • Strong Business Acumen
  • Understands market and industry trends.
  • Strong people skills, including the capability to handle various personalities and develop professional relationships.
  • Action oriented, with the drive to push projects and tasks to successful closure.
  • Proven ability of being customer centric by seeking solutions from the customer's perspective.
  • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively.
  • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate.
  • Makes quick and accurate decisions based heavily on facts, data and/or metrics.
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.

Work Requirements

  • Ability to work a flexible schedule on a consistent basis, including evenings, weekend and holidays.
  • Travel required within division.
  • Conduct business in a professional and ethical manner with potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the company.

Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!

Keywords: KB Homes, Hemet , SVP Operations, Other , Wildomar, California

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