About KB Home
KB Home (NYSE: KBH) is one of the largest and most recognized
homebuilders in the United States and has been building quality
homes for over 60 years. Today, KB Home operates in 38 markets
across eight states, serving a wide array of buyer groups. What
sets us apart is giving our customers the ability to personalize
their homes from homesites and floor plans to cabinets and
countertops, at a price that fits their needs. And as the first
builder ever to make every home we build ENERGY STAR certified, KB
Home is able to not only design thoughtful living spaces but ones
that lower the cost of homeownership. We also work with our
customers every step of the way, building strong personal
relationships so they have a real partner in the homebuying process
and the experience is as simple and easy as possible. Learn more
about how we build homes built on relationships by visiting
JOB SUMMARY: Set overall strategy and vision for the
Construction, Customer Service and Purchasing teams by utilizing
market knowledge and supporting current business plan. Meet or
exceed all established operations goals to meet division business
plan goals, while ensuring all company processes are followed and
customer service standards are achieved. Manage and coordinate the
operations teams to ensure they are set up for success through
oversight of recruiting, training, retaining & developing
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategic Vision and Business Operation Goals - Establish
weekly, monthly and quarterly operations goals in support of the
Division business plan. Provide regular updates to senior
leadership on operations goals in terms of the achievement/progress
via community scorecard metrics or other tools. Review all relevant
Division/Company reports to increase CSI and Cycle Time. Exhibit
strong collaboration with all functional departments, including
architecture and sales, to achieve operations and overall business
goals. Strategic involvement in new community openings, and
on-going community involvement. Provide leadership oversight and
guidance with direct reports to achieve goals.
Performance Management - Recruit, hire, and retain operations
professionals through proper coaching and performance management on
scorecard metrics. Establish performance goals for the operations
departments and continuously monitor. Ensure direct reports are
properly managing performance and development of operations
personnel, including, but not limited to the completion of
performance reviews, development plans for bench players, and
potential Performance Improvement Plans for employees showing
negative trending performance. Timely completion of all performance
management processes for direct reports. Works with HR Compensation
to ensure compensation plans are effective to attract and retain
Training & Development - Identify team performance gaps and
development areas and offer solutions to narrow the gap. Ensure all
individual required training is completed, with a heavy emphasis on
the KBedge Business Model and supporting processes. Provide
leadership supervision in the development and execution of
customized training and improvement processes for operations
functions. Conduct regular staff and team meetings to discuss goals
and strategy, celebrate successes, and share best practices.
Customer Service - Ensure 100% customer satisfaction through
excellent execution of the KBedge Business Model. Ensure all CSI
(Customer Service Index) standards are followed. Lead by example in
working with various other internal departments to resolve
challenging customer service related issues timely. Ensure all
prospects and existing customers are called on a regular basis.
Must be knowledgeable of market, industry trends, competitors and
demographics to be successful in setting overall operations and
Project Management - Conduct regular competitor and market
analysis staying abreast of all market and industry trends and
issues. Involved in special projects that may include land
packages, product specification, house/lot design, options packages
and any other relevant project that will increase profitability for
- High School degree or equivalent required
- Four year College Degree preferred
- Homebuilding, residential real estate, or related industry
background required in a senior leadership level role
- 10+ years of proven construction, customer service, and
- 5+ years of prior multi-site or regional management
- Strong customer service experience driving exemplary CSI/H2I
Knowledge, Skills & Abilities
- Strong experience in delivering high quality customer service
- Demonstrated leadership capabilities including strategic
planning, motivating teams, employee development, and being results
- Strong understanding of residential homebuilding construction,
land acquisition and development, customer service and purchasing,
knowledge of building codes and an understanding of government
processes and procedures as they relate to residential
homebuilding, architecture, and centralized scheduling.
- Ability to maintain professional partnerships with trade
partners is key
- Strong Business Acumen
- Understands market and industry trends.
- Strong people skills, including the capability to handle
various personalities and develop professional relationships.
- Action oriented, with the drive to push projects and tasks to
- Proven ability of being customer centric by seeking solutions
from the customer's perspective.
- Strong verbal & written communication, with the ability to take
complex concepts and communicate accurately and persuasively.
- Strong ability to work within a team-setting, inclusive of
other's ideas, and a willingness to cooperate.
- Makes quick and accurate decisions based heavily on facts, data
- Proficient in Microsoft applications, including Word, Excel,
PowerPoint and Outlook.
- Ability to work a flexible schedule on a consistent basis,
including evenings, weekend and holidays.
- Travel required within division.
- Conduct business in a professional and ethical manner with
potential buyers, trade partners, external officials, and coworkers
to reinforce goodwill and profitability for the company.
Find out why KB Home is attracting and retaining the best
employees! If you are interested and qualified, please apply now.
KB Home provides above average compensation packages and earnings
potential, full benefits, an outstanding 401K matching program,
bonus plans and amazing promotional opportunities. KB Home is an
equal opportunity employer committed to hiring a diverse work team.
Diversity is important to KB Home!