Service Advisor

Company: Gosch Auto Group
Location: Hemet
Posted on: June 6, 2021

Job Description:

Gosch Ford Hemet Dealership currently has an opportunity for a Service Advisor.

We are a family owned and operated business.

We offer a family-friendly work atmosphere and offer our employees benefits that our competitors can't match.

We want people who are looking for a career and not just a job!

Customer service focus – greeting customers, fulfilling needs, fostering a positive friendly environment and loyal customer base.

Qualifications and Skills

* Proven sales track record in a retail environment * 1 years of experience * Strong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs * Solid understanding of automotive service industry – mechanical knowledge * Dependable Transportation * Verifiable Work History • High School Diploma or equivalent. Degree a plus!

Automotive Service Writer Advisor Job Duties:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

* Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles. * Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. * Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation. * Maintains automotive records by recording problems and corrective actions planned. * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications. • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Keywords: Advisor, Adviser, Service, Automotive, Consultant, ASM, Writer

Job Type: Full-time

Experience:

• Service Advisor/Writer: 1 year

• High school or equivalent

• Driver's License

Keywords: Gosch Auto Group, Hemet , Service Advisor, Other , Hemet, California