Gosch Ford Hemet Dealership currently has an opportunity
for a Service Advisor.
We are a family owned and operated business.
We offer a family-friendly work atmosphere and offer our
employees benefits that our competitors can't match.
We want people who are looking for a career and not just a
Customer service focus – greeting customers, fulfilling needs,
fostering a positive friendly environment and loyal customer
Qualifications and Skills
* Proven sales track record in a retail environment * 1 years of
experience * Strong telephone skills with the ability to provide
customers with product information, schedule appointments, and
handle their automotive service needs * Solid understanding of
automotive service industry – mechanical knowledge * Dependable
Transportation * Verifiable Work History • High School Diploma or
equivalent. Degree a plus!
Automotive Service Writer Advisor Job Duties:
• Ascertains automotive problems and services by listening to
customer's description of symptoms; clarifying description of
problems; conducting inspections; taking test drives; checking
vehicle maintenance records; examining service schedules.
* Verifies warranty and service contract coverage by examining
records and papers; explaining provisions and exclusions. *
Develops estimates by costing materials, supplies, and labor;
calculating customer's payment, including deductibles. * Prepares
repair orders (RO) by describing symptoms, problems, and causes
discovered, as well as repairs and services required; obtaining
approval signatures; entering RO into service database system. *
Maintains customer rapport by explaining estimates and expected
return of vehicle; obtaining customer's approval of estimates;
obtaining and providing contact telephone numbers; answering
questions and concerns; arranging towing and temporary
transportation. * Maintains automotive records by recording
problems and corrective actions planned. * Updates job knowledge by
participating in educational opportunities; reading manufacturers'
publications. • Enhances organization reputation by accepting
ownership for accomplishing new and different requests; exploring
opportunities to add value to job accomplishments.
Keywords: Advisor, Adviser, Service, Automotive, Consultant,
Job Type: Full-time
• Service Advisor/Writer: 1 year
• High school or equivalent
• Driver's License