Rooms Controller - The Ritz-Carlton, Rancho Mirage - (19124859)
Company: Marriott International, Inc.
Posted on: October 29, 2019
Rooms Controller At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Rancho Mirage, located at 68900 Frank Sinatra Dr,
Rancho Mirage, California, 92270 currently has the following
opportunity: Rooms Controller(19124859) : Assign room according to
guest request and preferences whenever possible. Pre-register
designated guests and prepare key packets. Organize and coordinate
check-in/pre-registration procedures for arriving groups.
Review/Track/Accommodate requests for room/check-out changes when
possible; communicate status to appropriate staff. Confirm
reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions. Verify and
adjust billing for guests. File guest paperwork or documentation.
Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform
duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have
been met to their satisfaction. Receive, record, and relay messages
accurately, completely, and legibly. Follow all company policies
and procedures; ensure uniform and personal appearance are clean
and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; assist individuals with disabilities; thank
guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate
etiquette. Coordinate tasks and work with other departments. Serve
as a departmental role model. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance standards. Stand, sit, or walk for an
extended period of time. Enter and locate information using
computers and/or POS systems. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. We invite you to learn more about this position and
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Indian Wells, California; Palm Desert, California; La
Quinta, California; Rancho Mirage, California; Palm Springs,
California The Ritz-Carlton is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. The Ritz-Carlton does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Hemet , Rooms Controller - The Ritz-Carlton, Rancho Mirage - (19124859), Other , Hemet, California
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