Guest Relations Agent - The Ritz-Carlton, Rancho Mirage - (19165023)
Company: Marriott International, Inc.
Posted on: December 28, 2019
Guest Relations Agent At more than 80 award-winning properties
worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences
so exceptional that long after a guest stays with us, the
experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury
service the world over. We invite you to explore The Ritz-Carlton.
The Ritz-Carlton, Rancho Mirage, located at 68900 Frank Sinatra Dr,
Rancho Mirage, California, 92270 currently has the following
opportunity: Guest Relations Agent(19165023) : Supply guests with
directions and information regarding property amenities, services,
and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson,
Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as
necessary to resolve guest call, request, or problem. Follow up
with guests to ensure their requests or problems have been met to
their satisfaction. Receive, record, and relay messages accurately,
completely, and legibly. Respond to special requests from guests
with unique needs. Communicate VIP arrivals to designated personnel
for escort and delivery of amenities. Follow all company policies
and procedures; report accidents, injuries, and unsafe work
conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all
guests according to company standards; anticipate and address
guests'' service needs; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals. Comply with quality assurance expectations and
standards. Identify and recommend new ideas, technologies, or
processes to increase organizational efficiency, productivity,
quality, safety, and/or cost-savings. Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
10 pounds without assistance. Perform other reasonable job duties
as requested by Supervisors. We invite you to learn more about this
position and apply
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
http://www.linkedin.com/company/ritz-carlton Join The Ritz-Carlton
Ladies and Gentlemen. The Art and Soul of Hospitality. Additional
Location - Indian Wells, California; Palm Desert, California; La
Quinta, California; Rancho Mirage, California; Palm Springs,
California The Ritz-Carlton is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive
culture. The Ritz-Carlton does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: Marriott International, Inc., Hemet , Guest Relations Agent - The Ritz-Carlton, Rancho Mirage - (19165023), Sales , Hemet, California
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