Guest Relations Agent - The Ritz-Carlton, Rancho Mirage - (21023983)
Company: Marriott International, Inc.
Posted on: April 1, 2021
Live Fully at Marriott International #1 Leader in Hospitality At
Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place. The Ritz-Carlton, Rancho Mirage, located
at 68900 Frank Sinatra Dr, Rancho Mirage, CA, 92270 is currently
hiring a Guest Relations Agent. Responsibilities include: Supply
guests with directions and information regarding property
amenities, services, and hours of operation, and local areas of
interest and activities. Contact appropriate individual or
department (e.g., Bellperson, Front Desk, Housekeeping,
Engineering, Security/Loss Prevention) as necessary to resolve
guest call, request, or problem. Follow up with guests to ensure
their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and
legibly. Respond to special requests from guests with unique needs.
Communicate VIP arrivals to designated personnel for escort and
delivery of amenities. Follow all company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests service needs;
thank guests with genuine appreciation. Speak with others using
clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards. Identify
and recommend new ideas, technologies, or processes to increase
organizational efficiency, productivity, quality, safety, and/or
cost-savings. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. Apply now at
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc. and Great Places
to Work Institute, among others. Chat, engage and follow us on
social media. - Facebook - Twitter - LinkedIn - Instagram Visit
marriott.com/careers to learn more about our workplace culture and
career opportunities. Marriott International is an equal
opportunity employer committed to hiring a diverse workforce and
sustaining an inclusive culture. Marriott International does not
discriminate on the basis of disability, veteran status or any
other basis protected under federal, state or local laws.
Keywords: Marriott International, Inc., Hemet , Guest Relations Agent - The Ritz-Carlton, Rancho Mirage - (21023983), Sales , Hemet, California
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