Marathon Marketing: Government Paid Program - Customer Service Representative Roles Open
Company: Marathon Marketing
Posted on: November 18, 2021
The Customer Service Representatives will ensure accurate and
timely collection and analysis of the Federal LifeLine Program data
for monitoring progress towards meeting goals and reporting to
agency funders. The Customer Service Representative champions
initiatives for the greater good through impactful promotional
strategies and events. The ultimate goal of the program is to
assist underprivileged community members in obtaining basic
communication tools to improve the quality of life and seek
impactful alternatives for low-income families to increase their
socio-economic standing and provide overall job security.
Responsibilities: Create, distribute, and collect records of
program participants. Create program activities and accurate
participant records in unique databases. Maintain up-to-date and
accurate records of community participation in databases. Attend
database management training as required by funders and/or division
leadership. Generate data reports at regular intervals throughout
the year to check for accurate and complete data collection.
Understand program goals, monitor progress towards meeting these
goals, and communicate this progress to program leadership
regularly. Provide general assistance to the members of the
division. Ensure participant files contain all necessary and
up-to-date participation documentation. Take messages and route
calls as needed in a courteous and pleasant manner. Greet and
assist community members in the division/program. Assist in day to
day operations of the division/program as needed. Assist in the
completion and processing of reports for the division. Perform all
other related duties as assigned by operational management. Job
Requirements:Qualifications: High school diploma or equivalent.
Attention to detail and commitment to program necessities
Problem-solving abilities. Comfort taking initiative to learn the
data needs of the program, determine and generate corresponding
data reports, and share findings on an on-going basis. Courteous
and pleasant manners. Customer service and organization skills.
Sound judgment and commitment to ensuring the confidentiality of
participants' records. Professional demeanor. Commitment to good
attendance and punctuality. Commitment to the agencys mission.
Experience working with not-for-profit agency/organization.
Keywords: Marathon Marketing, Hemet , Marathon Marketing: Government Paid Program - Customer Service Representative Roles Open, Sales , Beaumont, California
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