Director, Merchandise Americas & EU

Company: Square Enix America
Location: El Segundo
Posted on: February 15, 2026

Job Description:

Job Description Job Description Square Enix is seeking a strategic leader to shape our IP and merchandise business in the West region (Americas, EU). The successful candidate will bring a growth mindset and experience with rapid revenue growth, a clear understanding of the Western merchandise market and our strategic opportunities, and extensive experience with managing global operations. This is a unique opportunity to work on some of gaming’s most beloved IPs and rapidly expand Square Enix’s merchandise business in the West region! Strategy & Planning Lead development of short- and long-term growth strategies for merchandise business in West region. Evaluate ongoing market trends, consumer preferences, and competitive landscapes to inform decision-making. Analyze sales (retail and e-store) and consumer feedback to identify areas for improvement in product strategies and marketing efforts. Secure approval from internal stakeholdres to ensure alignment with brand objectives and marketing strategies. Lead development process for international and local merchandising go-to-market concepts. Oversee product selection and management for retail and e-store platforms through cross-functional collaboration. Lead merchandise pricing strategy for West region. Identify and evaluate new distribution partners and retail partnerships to reach new markets. Lead new product conceptualization and development. Operations & Execution Develop, track, and report production operations budget to management. Maintain and strengthen partner and vendor relationships while optimizing production capacity and supply chain efficiency. Provide strategic direction and oversight of inventory management ensuring proper allocation and movement (pre-order, launch). Ensure alignment with internal stakeholders on production information across all channels. Oversee product localization to ensure alignment with regional preferences and compliance with local regulations. Key Metrics Sales and profit targets Sales and profit growth rate Inventory turnover rate Number of new business developments Forecasting accuracy Advertising return on ad spend (ROAS) Customer satisfaction Requirements Seasoned leader in the IP and merchandising business (licensing, product development, partnerships, etc.) within the entertainment or video game industry. Proven track record of achieving sales and profit targets. Extensive experience managing a global team and providing thought leadership. Deep understanding of internal and external trends in IP-related businesses, providing informed decision support to achieve company-wide objectives. Strong knowledge of Square Enix games, manga, and IP. Familiarity with the following platforms: Comestri, Big Commerce, Jira, Confluence, and Emplifi. Flexible to work outside regular hours to accommodate communication across time zones and event support. Willingness to travel frequently, both domestically and internationally, for events and meetings. Flexible and proactive in exploring unknown areas, taking initiative and delivering outstanding results with minimal supervision. Strict adherence to confidentiality regarding sensitive information. Highly organized, efficient, and productive, with strong multitasking and workload management skills in a fast-paced environment. Collaborative team player who contributes effectively to shared goals in a team-oriented environment. Fluent in both Japanese and English preferred, with excellent bilingual verbal, written, and interpersonal communication skills for frequent business and professional interactions with Japan. Benefits 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium. Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars. Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more. Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holiday and provide job protected leave for life’s unexpected moments. 401K auto enrollment and employer-match contribution. Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library. Refer our next new team member and receive a $1000 bonus. Purpose & Values Purpose: Creating New Worlds with Boundless Imagination to Enhance People’s Lives. Values: Deliver Unforgettable Experiences Embrace Challenges Act Swiftly Stronger Together Continuously Evolve Cultivate Integrity Annual Salary Range: $140,000 - $200,000

Keywords: Square Enix America, Hemet , Director, Merchandise Americas & EU, Sales , El Segundo, California