Rooms Controller - Renaissance Indian Wells Resort & Spa - (19160054)
Company: Marriott International
Posted on: February 3, 2020
You were always one of those curious kids who opened every cabinet,
peeked behind every door, and never ceased to ask "why" when given
an explanation. Today, you bring your personal style to every
experience. You live life to discover. You are passionate about
your neighborhood, always looking to explore the places one wouldnt
find in a travel guide. If this sounds like you, youre in the right
place. Youve got authentic style, natural curiosity and a warm way
with people. Renaissance is not just a place to spend the night,
it''s a place to discover, a place in the world with style like
yours. Thats why were not just looking for anyone. Were looking for
someone like you. The Renaissance Indian Wells Resort & Spa,
located at 44400 Indian Wells Lane, Indian Wells, California, 92210
is currently hiring a Rooms Controller. Rooms Controller : Assign
room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets. Organize
and coordinate check-in/pre-registration procedures for arriving
groups. Review/Track/Accommodate requests for room/check-out
changes when possible; communicate status to appropriate staff.
Confirm reservations and cancellations. Review out-of-order rooms
daily. Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests. File guest paperwork or
documentation. Set up/process all guest check-ins/check-outs.
Activate room keys. Secure valid payment. Identify any
over-commitments. Perform duplicate reservation checks; block
rooms. Run daily reports. Follow up with guests to ensure their
requests or problems have been met to their satisfaction. Receive,
record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests'' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Coordinate tasks and work
with other departments. Serve as a departmental role model. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. To submit your application
for this job, please go to:
Additional Location - Indian Wells, California; Palm Desert,
California; La Quinta, California; Rancho Mirage, California; Palm
Springs, California Marriott International is an equal opportunity
employer committed to hiring a diverse workforce and sustaining an
inclusive culture. Marriott International does not discriminate on
the basis of disability, veteran status or any other basis
protected under federal, state or local laws.
Keywords: Marriott International, Hemet , Rooms Controller - Renaissance Indian Wells Resort & Spa - (19160054), Accounting, Auditing , Hemet, California
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